Continuum Repair & Warranty provides multi-year support as a result of Curtiss Wright Controls Defense Solutions's process for obsolescence management including Curtiss-Wright's commitment to purchase and store components when they are offered for last-time buy. As a result, Curtiss-Wright provides long-term repair support for its products and a product family is typically repaired for 10 or more years from its date of introduction. For instance, Curtiss-Wright intends to repair the ‘179 family of single board computers, first introduced during 1999, until at least 2011. If customers require support beyond the 10-year mark, then Curtiss-Wright offers the Longevity of Repair (LOR) service that is described under Longevity of Supply & Repair. 

In addition to providing long-term support, the RWS team offers the following:

• Fixed-price repairs. Fixed prices help customers achieve cost determinism and, through streamlined administration associated with fixed prices, shorten repair turn-around times. 
• Extended warranties. Curtiss-Wright offers multi-year, extended warranties that enhance programs' cost determinism.
• Upgrades & retrofits. Existing boards can be upgraded to newer configurations that have improved software loads, more memory, or other enhancements.
• Failure analysis. RWS provides preliminary fault determination and correction (i.e. component identification and replacement). Coupled with Curtiss-Wright's Quality Assurance and Customer Support teams, the fault determination can be expanded to become a more detailed failure analysis.

For repair of hardware, please request a Return Material Authorization number by sending us a completed RMA form. Download the form and e-mail the completed RMA form to rws@curtisswright.com. 

Please ensure that the failure report provides sufficient information so that our technicians will understand the error. If you are uncertain if the failure report is sufficient, or if there is a concern that the observed failure may not be caught by our standard factory test for the card, we strongly suggest you discuss the issue with our Customer Support group first - so as to avoid a card potentially being returned as 'no fault found.'

Contact support information:

   Phone: (866) 298-2066 or (613) 254-5150
   Fax: (613) 599-7777
   E-mail: support@curtisswright.com

Beginning May 11, 2009 all RMA’s will now be domestic shipments for all of our U.S. Customers. Why? We are easing the export paperwork burden for all of our U.S. Customers because you asked us to...and we listen!

How does it work? Follow these easy steps.

1. Request your RMA# using the form at this link.

2. Choose your favorite carrier.

3. Deliver your goods with your domestic shipment address labeled as below:

Dy 4 Inc., dba Curtiss Wright Controls, Defense Solutions
c/o FedEx Trade Networks
826 Proctor Avenue
Ogdensburg, NY 13669-2203
Attention: RMA#______________
Phone: 315-393-3317
Fax: 315-393-7758

4. Dy 4 Inc. will then act as the exporter of record, completing all of the required export and customs paperwork, filing the AES and clearing both U.S. and Canadian Customs.

For questions/concerns/comments, please send an e-mail to rws@curtisswright.com.

All inbound shipments must specify the shipping terms as "Prepaid Door-to-door, DDP Incoterms 2010, Dy4 Kanata" as noted in the terms and conditions of the RMA request form on page 2. Failure to comply will result in unnecessary processing delays and all shipping charges charged back to the customer. Additional administration fees may also apply.