Continuum Technical Support
When you plan CWCDS into your program, you can rely on our Technical Support Specialists to provide guaranteed response times, access to highly skilled hardware and software engineering support, and a clearly set out escalation procedure to ensure timely resolution of your support issues.
Choose a Product/Location
Single Board Computers, Digital Signal Processors, Rugged Graphics & Video, Signal Acquisition and Synthesis, FPGA Products, I/O, Recorders/Analyzers - Formerly Dy4 Systems (Ottawa, ON, Ashburn, VA), Synergy Microsystems (San Diego, CA), Peritek (San Diego, CA), VMETRO/Micro Memory (Ashburn, VA, Ithaca, NY, High Wycombe, UK) and Pentland Systems (Livingston)
Check out Curtiss-Wright's Continuum Support site for online support. Once registered (a separate registration is required at this time), you will have online access to our technical documentation. A support engineer will gladly assist with identifying the resources that may be helpful to you.
Phone and Email Support
To contact our main Technical Support office, 8AM-5PM EST:
T: 866 298 2066 or 613 254 5150
F: 613 599 7777
E: support@curtisswright.comTo contact our UK-based Support office, 9AM-5:30PM GMT:
T: +44 (1494) 469347
Software Upgrade Program
Our Software Upgrade Program (SUP) allows customers to access on-going software patches, fixes and new releases.
The SUP provides CWCDS customers with access to on-going software updates via our Continuum Support site when they are made available. Updates may include changes to software, documentation or options intended to broaden, enhance, or improve capabilities of the product. Each quarter, all new software and documentation revisions are matched to active maintenance agreements. Software upgrades are limited to specific packages. SUP includes:
- Ongoing BSP releases and integration with the latest RTOS and Tools
- Access to fixes, upgrades, downloadable patches and workarounds
- Technical documentation, updates and errata
- Pin-out configuration utilities, troubleshooting wizards and interactive tutorials
- Technical application notes
- "As-is" sample code and example applications
- Downloadable software products and demos
The price of the annual SUP subscription is typically 20% of the price of the Software Product list price. Questions regarding the SUP can be directed to your local CWCDS Area Sales Manager or by emailing SUP Support.
Click here to review Curtiss-Wright's Software Upgrade Agreement
Levels of Support
Technical Support is provided at two levels: Standard Support and Signature Support. These are designed to provide different support coverage and level of service to suit your support needs. Standard Support is included with most standard products to help you get started and begin your development quickly.
Standard Support provides free product-specific support on all standard current products. It also includes 8 business hours of free support per program per product for special current products. Special current products include Custom, FPGA, Graphics, Linux and Integrity-based products.
Signature Support is an enhanced support option that provides a higher level of service and an extended support scope. Signature Support includes all the features of Standard Support plus priority service and extended support for Curtiss-Wright product, support related to customer unique environment, application, sub-system, or related 3rd party products.
Terms and conditions for Standard and Signature Support can be found here:
Signature Support Terms & Conditions
Standard Support Terms & Conditions
For technical support assistance, please contact our team by telephone, or email.
Phone request: +44 (1462) 472575
Phone support is available during standard UK working hours (09:00 hrs to 17:30 hrs UK time). At other times a voicemail can be left in the general inbox.
Email request: support_uk@curtisswright.com